FAQs

If your address is not recognised, you can try to enter the Lot, Section and Deposited Plan details of the land.   The Lot, Section and Deposited Plan details can be found on your rates notice, under the postal address details.  You may also call Council during business hours on 6333 6271 to find out your Lot, Section and DP details.

In the portal, the Lot and DP details need to be entered in a specific format Lot/Section/Deposited Plan.  If your Lot and DP details were Lot 1, DP 1234567, in the portal, you would enter 1/-/DP1234567.

Not all properties will have a section, they are common in the rural and village areas.  Please ensure that you separate each component with a backslash '/', include a dash '-' if the property does not have a section number and include the letters 'DP' in front of the Deposited Plan number or "SP" in front of the Strata Plan number.

From 1 January 2021, all Section 68 (LG Act) applications, development applications, construction certificates and complying development certificates are required to be lodged via the Portal.  

Yes, you must prepare and submit your application via the Portal when lodging a Section 68 (LG Act) applications, development applications, construction certificates and complying development certificates with Bathurst Regional Council. 

The lodgement of applications via the Portal was mandated by Bathurst Regional Council on 1 January 2021.

Yes, the Department of Planning, Industry and Environment has created a guide to walk you through registration and lodgement on the Portal. It is recommended that during the lodgement process you “Save/Continue” or “Save/Exit” while you are completing your application.

Applications can only be lodged on registered lots.   The NSW Planning Portal is updated weekly, and you may experience a delay in newly registered lots appearing in the Planning Portal.

Council staff will undertake a pre-lodgement check and advise you by email if further documentation is required. Council will allow three (3) business days for the additional information to be provided or otherwise the application may be returned. 

It is important to understand the application pre-lodgement check does not assess the actual development application.   Council’s planner and/or building surveyor may require additional information to be submitted during the application assessment process.

Yes, Bathurst Regional Council will allow the use of the Portal for lodging other development related application forms and associated documents. Please use the 'other' category when submitting the associated Development Application. Please note you cannot lodge these applications separately via the Portal.

No, the returned application can be copied onto another application, to avoid the applicant from re-entering information. Should you require assistance, please contact Council on telephone 02 6333 6271.

Note: you will, however, need to upload the required lodgement documentation again.

If you require assistance using the Portal, and you were unable to find an answer within the Help and Support section on the Portal, you may contact Service NSW for assistance by calling 1300 305 695 or via email info@service.nsw.gov.au. 

Council staff are available to assist you with submitting your application during business hours.   It is recommended that you make an appointment to ensure a staff member is available to assist you.  Please call 02 6333 6271 to make an appointment.  

Your builder, draftsperson, shed company or home improvement company may be able to lodge your application on your behalf.   Discuss this option with them.   A family member may also be able to assist you with lodging your application.

Council staff are available to assist you with submitting your application during business hours.   It is recommended that you make an appointment to ensure a staff member is available to assist you.  Please call 02 6333 6271 to make an appointment.   The Bathurst Library also has computers available for use during the Library’s opening times.

No, plans must be drawn to scale and are required to be submitted in a readable PDF format. Council’s Planning Team are able to scan plans for you to submit with your application, however fees and charges apply for scanning and printing services.

Adobe PDF is the most commonly available format that preserves the integrity and quality of documentation across any software, hardware or operating system. Please ensure that no security settings, including passwords, are applied to PDF documents.

You can track the status of your application through the status column on your Portal dashboard when you sign into your account. Once the application is lodged the Portal status will display under assessment. For more information you can view Council’s DA Tracker.

Yes. All planning applications will remain publicly available on Council’s DA Tracker.  Information may also be made available in accordance with the Government Information (Public Access) Act 2009. Some documents will be published on Council's DA Tracker website during exhibition periods.

Once your application is complete and accepted for lodgement via the Portal, Council's Customer Relations Team will contact you for payment. Your application will not be lodged until the application fees have been paid in full. Please ensure you state who will be paying for the application in the relevant section of the Portal application process where the payee details are different to the applicant details.

If the application includes integrated development, this fee is paid in the NSW Planning Portal directly to the external agency. This fee will not be requested until the concurrence/referral is actioned from Council.